FAQS
Sizes
Security
Trishasalmondtoffee.com takes every precaution to protect information you send to us over the Internet. When you submit sensitive information via the website, we protect your information both online and offline. We will not sell, distribute or rent this information to anyone. Period.
Data Security
We use 256-bit SSL encryption for all transactions and have implemented PCI-DSS policies and procedures. Data security is paramount and your financial information is safeguarded throughout every step of our online process.
Trisha's may email you to communicate with you about your Internet, telephone and mail orders. You may also receive occasional email communications regarding our site, special offers or newsletters. You may choose to stop receiving these emails at any time. Information on how to opt out of receiving email is provided with every marketing email, or you may contact us at info@trishasalmondtoffee.com. Please be sure to include your email address, full name, and specifically what type of information you do not want to receive.
Our Manufacturing Process
Our products are very labor intensive. We make our products fresh-to-order on a first-come first-serve basis. Please allow roughly 3 business days to produce your order. In some cases, such as December holidays, we will require more time due to high order volume.
Our Toffee is Perishable
Our toffee has a shelf life of two months unrefrigerated. While our toffee is delicious at room temperature, we recommend keeping it refrigerated or in your freezer upon receiving to allow for greater freshness. Toffee can be cooled after delivery to harden the candy back up and bring back some of its delicious crunch back.
Humidity and Temperature
Our toffee is sensitive to humidity and temperature. The chocolate will begin to separate from the butter in intense heat so we suggest refrigerating upon receiving. If purchasing during summer months (from Memorial Day through September), we Require shipping 2-day to avoid extensive transportation in heat. This emphatically reiterated year-round for locations such as Texas, Arizona, California etc.
Refunds
If you have any problems with your order please contact us within 3 days of receiving; beyond that we are not responsible for replacing/refunding the product.
Please feel free to contact us at any time with questions on our products or policies; we love our customers and want you to be satisfied with every interaction with our company